Controlled pickup infrastructure

Coffee pickup, rebuilt for the real world.

Boxee connects mobile ordering, cafe operations and smart pickup lockers into one controlled pickup flow.

Customer app

Mobile order

Cafe operations

POS control

Command center

Boxee Core

Pickup point

Locker ready

Final state

Picked up

Problem

Pickup is still too manual.

Coffee pickup looks simple until the counter gets busy. The customer, barista and system often operate with different timing signals.

Queues are unpredictable in busy pickup areas.

Manual pickup creates counter congestion and repeated status questions.

Customers often do not know when the order is actually ready.

Pickup orders need better synchronization between customer, barista and system.

Current pickup flows do not scale cleanly across high-demand locations.

Solution

One system for the full pickup flow.

Boxee is not just a coffee ordering app. It connects customer ordering, POS order control, backend orchestration and optional smart locker pickup into one controlled flow.

Mobile

Mobile ordering

Customers discover nearby cafes, order ahead, pay in-app and follow pickup status.

POS

POS order control

Cafes receive, accept, reject and update orders without losing operational control.

Boxee

Boxee Core

The backend controls the final order lifecycle, payments, notifications and sync.

Smart

Smart pickup option

Counter pickup stays available, while smart lockers add automation where useful.

Analytics

Analytics and promotions

Locations can understand demand patterns and activate offers without adding noise.

Clear

Clear notifications

Pickup updates keep customers informed and reduce repetitive counter interactions.

How it works

A clearer route from order to pickup.

Boxee keeps the steps simple for users while preserving control for the cafe.

01

Discover a nearby cafe

Open Boxee and choose a pickup location that fits your route.

02

Order and pay in-app

Choose products, confirm timing and complete payment before arrival.

03

Cafe confirms ready

The POS flow keeps the shop in control from acceptance to ready status.

04

Pick up cleanly

Collect at the counter or use a smart locker when the location supports it.

For users

Order ahead without pickup uncertainty.

Order ahead
Pay in-app
Follow pickup status
Skip uncertainty
Pick up faster
BoxeeReady soon

Order #204

Flat white

Paid
Store accepted
Ready for pickup
For shops

More control over cafe operations.

Receive orders in POS
Activate busy mode
Accept or reject orders
Reduce counter pressure
Manage pickup cleanly
Use analytics and promotions

POS order

Pickup ASAP

Live
2 items08 min

Accept, reject, mark ready or route to locker when supported.

Community activation

Open your virtual Boxee cafe.

Scan the QR, place your cafe on the map and collect likes. The leaderboard helps us see where Boxee should launch first.

Users can choose a location or favorite cafe area, add their name, connect an Instagram username and appear on a live leaderboard. Winners and selected high-demand cafes or areas can be rewarded.

Identify high-demand areas before launch
Validate interest around cafes and neighborhoods
Discover where people want Boxee pickup points
Create community engagement before the first live locations
myboxee.net
Loading live locations from myboxee.net

QR entry

QR code for the Boxee virtual cafe contest

Live locations

Watch Boxee

A closer look at the Boxee launch story.

See the campaign, follow the launch channels and visit Boxee on the Gen-E expo page.

Local launch video
Instagram and community

Build launch demand around real neighborhoods.

The contest turns early interest into visible community signals: where people order coffee, which areas they care about and which cafes they want to see connected.

Neighborhood votes

Community input helps Boxee prioritize launch areas without inventing demand.

Contest leaderboard

Community input helps Boxee prioritize launch areas without inventing demand.

Launch demand map

Community input helps Boxee prioritize launch areas without inventing demand.

Pickup conversations

Community input helps Boxee prioritize launch areas without inventing demand.

Clear launch updates, not noise.

Boxee can use Instagram for contest reminders, cafe area highlights and waitlist updates.

Technology

Built as a connected platform.

Boxee is built as a connected platform, not a standalone ordering screen. The architecture connects customer apps, cafe operations, payments, pickup status and smart locker flows in one controlled system.

Native apps

Fast mobile experiences for iOS and Android users.

Shop operations

A dedicated workflow for accepting, preparing and closing pickup orders.

Boxee Core

The command center that keeps order status controlled across the system.

Enterprise architecture

Built for multiple locations, reliable workflows and operational control.

Payments

Secure payment flow through an external payment provider.

Notifications

Clear pickup updates from order placed to ready for pickup.

Locker connectivity

Smart pickup points can sync with the platform when available.

Audit trail

Important actions can be tracked for support and operational visibility.

Order lifecycle

Status is controlled, not guessed.

The mobile app and POS trigger actions, but Boxee Core controls the final order lifecycle from payment to pickup.

Order nowSchedule aheadBusy modeMissed pickup rules
1

Order placed

The customer chooses a cafe and sends the order.

2

Payment confirmed

The payment is completed in the app.

3

Sent to cafe

The order reaches the shop workflow.

4

Cafe accepted

The shop confirms it can prepare the order.

5

Ready to pick up

The customer gets a clear ready signal.

6

Picked up

Pickup is completed at the counter or locker.

Pickup options

When the order is ready, the customer can collect it at the counter or from a smart locker if the location supports it.

Shop control

Cafes can accept or reject orders, pause immediate orders when busy and keep confirmed orders moving cleanly.

Smart locker pickup

Pickup without the counter bottleneck.

Smart lockers are an optional pickup layer for locations that want more automation. Boxee still supports counter pickup as the baseline flow.

Slot allocation
Pickup code
Automatic pickup confirmation
Door and presence events
Temperature events
Fallback to counter pickup
Counter pickup stays available

Smart locker

Pickup point

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Locker status stays synced with the order flow.
Business and partners

Built for users, shops and platform growth.

Boxee can support multiple commercial layers while keeping the core product focused on faster, clearer pickup.

User-side markup

Flexible commercial layer for convenience and pickup experience.

Merchant commissions or subscriptions

Support different cafe relationships without locking the platform into one model.

Payment provider processing

External payment processing keeps card data responsibility outside Boxee.

Promotions and offers

Campaigns can help shops shape demand and increase repeat pickup behavior.

Sponsored placements

Ads and placements can become an optional platform growth layer.

FAQ

Clear answers for early users and shops.

Boxee starts with coffee pickup, but the platform is designed around a broader controlled pickup lifecycle.

Is Boxee only for coffee?
Boxee starts with coffee because pickup speed, timing and freshness matter. The same infrastructure can later support other fast pickup categories.
Does Boxee require a smart locker?
No. Boxee supports counter pickup as the baseline flow. Smart lockers are an optional pickup layer for locations that want more automation.
What happens if a user does not pick up the order?
The order can expire according to the configured pickup window. The exact operational and financial rules are controlled by Boxee Core.
Can cafes pause ASAP orders?
Yes. Busy mode lets a cafe temporarily pause ASAP orders while keeping scheduled or already accepted orders under control.
Is payment handled inside Boxee?
Boxee orchestrates the payment flow through an external payment provider. The platform does not need to store card data directly.
Waitlist

Bring faster pickup to your cafe.

Boxee gives customers a clearer pickup experience and gives cafes more control over operational flow.